Most orders are processed and shipped the same day or the next business day as received. A few of our products are drop shipped from other locations and delivery times for those vary.
Occasionally, an out of stock product will be shipped some time after the initial order. This information will be noted on the product page.
The vast majority of our products qualify for free shipping if the order will be delivered within the contiguous 48 US states and the single order total is over $75.
We determine the specific carrier and service for free shipping orders at the time of shipping depending on the weight, size, and destination for the order. We estimate a delivery range of 4-8 business days. In some cases it may be less, but only in rare cases should it be more.
If you place an order that is over $75 that includes some items that qualify for free shipping and some items that do not, you are only charged a shipping fee for the products that do not qualify for free shipping.
We are currently limiting sales to the USA.
Any customer information given to Breadtopia will be used exclusively to process customer orders and to communicate with said customers. Such customer information will not be distributed, sold, or released to any other entity.
If you pay for your order by credit card, we collect your credit card number on our checkout page for immediate transmission to our credit card processor (Stripe). We keep no record of your card number and your card number is never stored on our server.
If you subscribe to our newsletter, we collect your first name and email address. When you subscribe, we ask you to confirm your subscription by responding to an email we send to the address you provide. This is to protect people from being unintentionally subscribed. Every email we send has a 1-click unsubscribe link in it.
We never sell or share subscriber information with any other party.
Returns and Damage Claims
Most products in new condition may be returned to Breadtopia for refund or exchange for a period of 30 days after purchase. Refunds are less shipping costs. Please include your name and order number with the return and ship to:
Some items, due to their high weights, are shipped to you directly from the manufacturer to keep costs down. These include the Fibrament baking stones, some grain mills and electric dough mixers. If returned, these items are usually shipped back to the manufacturer and separate return policies (and sometimes restocking fees) may apply. Please check with us for the specific return policy for these items.
If a product is received in damaged condition, reporting of damage must also occur within 30 days of receipt of order.
Mockmills purchased from Breadtopia and in new condition may be returned to us for a full refund or replacement within 30 days of purchase. Refunds exclude shipping costs.
Mockmills purchased from Breadtopia and in used, but salable condition may be returned to us for a partial refund within 30 days of purchase. Refunds exclude shipping costs.
Please include your name and order number with the return and ship to:
If you receive a Mockmill in damaged condition, you must report the damage to us within 30 days of delivery in order to be eligible for a replacement. Contact us by phone: 1-800-469-7989 (within US) or +1 (641) 999-1225 or email.
Mockmill Warranty Repairs
If your Mockmill requires repair under warranty, please contact us by phone: 1-800-469-7989 (within US) or +1 (641) 999-1225 or email.
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